OpenBaseAfrica
Background
Our Work

Real Operations.
Real Results.

Proof of execution, not pitches. Every project below was built and run by the OpenBaseAfrica team on the ground.

Featured Project
Main operations floor
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Training and meeting room
Staff lounge and break area
Performance dashboards
Operations team at work

Video Gallery

Operations Overview

Team Interview

Ticket Brokerage Ghana (3 branches)

US Ticket Brokerage – Full Offshore Operation

A US-based ticket brokerage needed a reliable, scalable offshore team to handle high-volume operations around the clock. We built and ran the entire African operation from scratch, office, people, systems, and daily management.

0
Branches
0+
Staff at Peak
0%
Client Retention
24/7
Operation

What We Did

  • Opened 3 branches across Ghana
  • Recruited and managed 100–150 staff at peak
  • Designed multi-shift workflows for 24/7 coverage
  • Built custom ticketing dashboards and reporting tools
  • Handled all HR, payroll, and compliance locally
  • Provided dedicated operations managers accountable for KPIs
What Changed

From a small daily run to a high-volume operation.

When the brokerage started working with us, the numbers moved fast — across both parking and main event tickets.

Daily Ticket Volume
Before
40–50
tickets/day
»
Now
500–1,000
tickets/day

Covering both parking and main event tickets, across day and night shifts.

Sales Generated
$100K+
Parking sales
$400K
Sporting & concert sales

Driven by the team we built, trained and run on the ground.

12–25×
Higher daily throughput

From 40 tickets a day to 500–1,000, without a drop in quality.

2 lines
Parking & main events

One team running both ticket categories side by side.

$500K+
Combined monthly sales

Parking and event sales generated through the operation.

Operational Wins
24/7 operation running without US management oversight
Senior leadership freed from day-to-day ticketing ops
Significantly lower cost per processed unit
Scalable capacity team grew from 10 to 150+ in under a year
100% client retention across the engagement

"We handed them a function, not a checklist, and they ran with it. Three branches stood up in Ghana, a team trained to our exact standards, and an operation we never have to babysit. Two years in, we have renewed every single time."

TB
Tzvi B.

"The 24-hour cover changed how we work. Day shifts, nights, weekends, the queue keeps moving while our head office sleeps, and we wake up to the work already done. That alone paid for the whole arrangement."

RL
Rafael L.

"What sold me was the accountability. There is one operations manager who owns the numbers, supervisors on the floor every shift, and a report in my inbox I can actually trust. It feels like our own team, not a vendor."

DM
Dovi M.

"We started with one branch and a small team, and scaled past a hundred people without rebuilding anything. They added capacity as our volume grew, no scramble, no drop in quality. Scaling finally stopped being the scary part."

GH
Gabriel H.

Want Results Like These?

Every operation above was built from zero by our team. Let's discuss what yours could look like.